News

Q1: What causes burrs during digital die-cutting and how to fix it?

A: Die-cutting burrs usually have two causes: dull blades or misalignment between blade and cutting mat. Solutions: replace blades regularly based on usage; check blade alignment and recalibrate if needed; inspect the cutting mat for deep grooves and replace if worn; adjust cutting pressure to appropriate levels (not too high or too low).

Q2: Why do cut depths vary (some cuts deep, others shallow)?

A: This often occurs when the cutting strip (cushion) becomes uneven from prolonged use. Most digital die-cutters use a soft PVC or rubber cutting strip that develops grooves over time. Solutions: replace the cutting strip; as a temporary fix, slightly increase cutting pressure (by 200–300 units) to compensate; rotate the cutting strip regularly to extend its life.

Q3: What if the machine doesn't respond during cutting output?

A: Possible causes and solutions: check if the USB/cable connection is secure; verify that the correct communication port is selected in software; ensure the machine is online (not in local/pause mode); confirm the correct driver is installed; restart both software and machine; check for software updates.

Q4: How to properly maintain a digital die-cutting machine?

A: Key maintenance practices: after daily use, clean dust and debris with a soft brush; remove adhesive residue from the machine base with alcohol (avoid acetone on plastic parts); lubricate moving parts according to manufacturer guidelines; in dusty environments, have internal cleaning performed annually; check blade holder and bearings for wear every 6–12 months.

Q5: What if cut material won't release or peel properly?

A: This is usually caused by insufficient cutting depth (kiss-cut not penetrating release liner) or worn blades. Solutions: perform test cuts to verify pressure settings; check if blade tip is dull or broken—replace if needed; ensure material is properly loaded and tensioned; for stubborn materials, slightly increase cutting pressure or use a sharper blade angle.